Dear Sirs

Account number:

I write in relation to my above account.

I acknowledge receipt of your communication dated ${communication_date} in which sets out details of the outstanding amounts on my account. I confirm that I am aware that my account is presently in arrears with you.

I wish to advise you that my lack of payment is not intentional. I am not ignoring your communications and I do intend to pay, however I am presently not in possession of sufficient funds to enable me to bring my account up to date.

I am presently exploring my options and I am attempting to sort out my finances with a view to arranging for a payment to be made to you very shortly.

I would be grateful if you could bear with me for a period of 28 days from the date of this letter to allow me an opportunity to seek to resolve matters with you before they escalate further.

I would appreciate it if no further interest or charges were added to my account for this period to assist me in stopping the amount owed on my account from inceasing.

I will return to you at the earliest possible opportunity.

Thank you for your patience.

Yours faithfully